Returns & Refunds

Thank you for supporting Elder Daughter Diaries. Each item in the shop is made to order specifically for you, which means we are unable to accept returns or exchanges for change of mind, ordering the wrong size, or personal preference.

That said, if something goes wrong with your order, we absolutely want to make it right.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging and shipping label, if applicable

Once the issue has been reviewed, we will arrange a replacement or refund when appropriate.

You do not need to return a damaged or defective item unless we specifically ask you to.

Returns & Exchanges

Because our products are made to order, we do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size or product
• Preference regarding the finished product
• Incorrect shipping information provided at checkout

Please review product descriptions, sizing information, and your shipping address carefully before placing your order.

Cancellations & Order Changes

Orders are sent into production shortly after they are placed.

If you need to cancel or change an order, please contact us as soon as possible. We will do our best to help, but once an order has entered production, we may no longer be able to modify or cancel it.

Lost Orders

If your package appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the shipment and determine the appropriate resolution.

Incorrect Addresses & Unclaimed Packages

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, an unclaimed shipment, or a package rejected by the recipient, we may be unable to provide a free replacement or refund.

If you notice an address error after placing your order, please contact us immediately.

Colors & Print Variations

Because artwork is being reproduced as a physical printed product, slight differences in color, placement, cropping, or appearance may occur between what you see on a screen and the finished item.

Minor variations that fall within normal printing tolerances are not considered defects.

Questions About Your Order?

If something doesn’t look right, please reach out. We would much rather hear from you and have the opportunity to fix a genuine issue.

Please include your order number whenever possible so we can help you quickly.

This policy does not limit any rights you may have under applicable consumer protection laws.

Last updated: October 5, 2026